A housing owner contracted by the U.S. government, managing hundreds of thousands of residents and thousands of homes, faced significant challenges in streamlining operations and complying with new regulations. Internally, the organization struggled with integrating systems due to historical silos and organizational hesitation toward integration.
To address these challenges, Fortimize implemented a multi-faceted solution that streamlined Salesforce and Yardi data integrations, ensured high levels of data integrity to meet service level agreements, and enhanced the work order management processes.
As a result, families experience a smooth move-out and move-in process, and field technicians can effectively track their work order management workflows within a custom mobile application. This provides the necessary data and tools to complete their tasks efficiently while contributing to higher resident satisfaction.
